When you're in an Adobe Connect session, do the Audio Setup Wizard, under the ‘Meeting’ menu, in the ‘Manage My Settings’ submenu.
Be sure you click “Allow” when you get a popup asking for permission for Adobe Connect to access your microphone.
Otherwise, quit Adobe Connect, plug in your microphone, and log in again.
Solution: Be sure your microphone is plugged in BEFORE you log in to Adobe Connect.
Forget your password? Ask your instructor for help resetting it.
Solution: Use your email address as your username, not just your PennKey.
Your instructor might disable your microphone access if loud feedback continues to cause problems.
Solution: Wear headsets/headphones/earbuds, and turn off speakers.
Cause: Someone whose microphone is on is listening to the session on their speakers, and the sound from the speakers is picked up by their microphone, causing feedback.
Make sure you have set your connection speed in Adobe Connect to the type of connection you’re using.
Solution: Use a wired internet connection, or try to work as close to the wireless router as you can.
Cause: This is a connection speed issue.
Solution: Close the Adobe Connect session and your browser.
Solution: Quit Adobe Connect and log back in to refresh the connection.
If you have any suggestions for other tips, please send them to Elizabeth Scheyder - Connect room appears to freeze These tips are provided to help solve the most common types of problems encountered in Adobe Connect
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